Frequently Asked Questions
Yes, we do. With Softaculous integrated into our cPanel, you can install WordPress, Joomla, Drupal, OpenCart, PrestaShop and many other CMSs with a click. For more details and How to Install guide, please read the knowledgebase article below.
We offer PHP versions 8.3, 8.2, 8.1, 8.0, 7.4, 7.3, 7.2, 7.1, 7.0, and 5.6.
Yes, you’ll get free SSL for all the websites/subdomains you create in your reseller panel.
The SSL will get generated for 3 months and will keep auto-renewing every 3 months for free. This practically means the SSL validity is unlimited as long as your website is with us.
After purchasing the hosting plan from us, raise a support ticket to our technical support department or write an email to support@raddhost.com with the subject “Website Migration”. They will contact you and assist you with the migration process.
Yes, you can cancel your subscriptions at any point in time, even after 15 days. If you cancel after 15 days, our payment and cancellation policy will be applicable. To know more about the cancellation procedure and refund amount, please read our Payment & Cancellation Policy.
Yes. With our hosting plans, if you aren’t satisfied completely and decide to cancel within 15 days of purchase, you will be refunded 100% of what you have paid. This guarantee does not apply to cPanel reseller hosting and the third-party licenses, if purchased as a stand-alone or add-on.
The available payment modes to purchase our services are Credit Cards, Debit Cards, Internet Banking, and UPI.
Please click here for the third-party email client settings. You can use these settings to connect your email account to third-party mail clients such as Outlook or Thunderbird, or any other.
The HostMe may ask for KYC (Know Your Customer) verification when you purchase a domain or a hosting plan from them to comply with the regulations and prevent fraudulent activities. KYC verification is a standard process that is followed by most hosting companies and is mandatory.
The KYC verification process involves verifying your identity by providing your Aadhaar card using the online eKYC process. This helps webhostingchennai.co.in ensure that the payment is being made by the actual owner of the payment
Following are our default nameservers:
Nameserver1: ns1.raddhost.com
Nameserver2: ns2.raddhost.com
After updating the nameservers, please wait for a few hours for the nameservers to propagate.
